Terms & Conditions

Last Updated: August 2026

Welcome to Shree Rudhra International Courier. By accessing our website or using our courier and logistics services, you agree to comply with the following Terms & Conditions. Please read them carefully before booking or sending any shipment through our services.

1. About Our Services

Shree Rudhra International Courier provides courier coordination and logistics support for domestic and international shipments. Our services may include parcel and document handling, shipment coordination, dispatch support, tracking assistance, and delivery coordination.

Service availability may vary depending on the destination, shipment type, applicable regulations, and courier network.

2. Shipment Information

Customers are responsible for providing accurate and complete shipment information, including:

Sender and receiver name
Complete pickup and delivery address
Contact details
Package contents
Correct weight and dimensions
Required shipping documents

Any incorrect or incomplete information may result in delays, additional charges, or delivery issues.

3. Prohibited Items

Customers must not send items that are prohibited by applicable laws, customs regulations, airline regulations, or courier policies.

Prohibited or restricted items may include, but are not limited to:

Illegal drugs and narcotics
Weapons and ammunition
Explosive or hazardous materials
Flammable substances
Counterfeit goods
Certain medicines or restricted products
Perishable items without prior approval
Any item prohibited by destination-country regulations

Customers are responsible for ensuring that their shipment complies with applicable laws and regulations.

4. Packaging

Shipments must be properly packed and secured before collection.

Customers are responsible for ensuring that the packaging is suitable for the contents of the shipment. Fragile, valuable, or sensitive items should be appropriately protected.

Shree Rudhra International Courier may refuse a shipment if the packaging is considered unsafe or unsuitable for transportation.

5. Shipping Charges

Shipping charges may depend on factors including:

Destination
Actual weight
Volumetric weight
Package dimensions
Shipment type
Delivery service
Customs requirements
Additional handling or remote-area charges

Any additional charges imposed by carriers, customs authorities, or other service providers may be payable by the customer.

6. Delivery Time

Estimated delivery times are provided for guidance only and may vary depending on the destination, customs clearance, weather conditions, carrier operations, holidays, documentation, and other circumstances beyond our control.

We do not guarantee a specific delivery date unless explicitly agreed in writing.

7. Customs & Duties

For international shipments, customs duties, taxes, import fees, clearance charges, or other government charges may apply.

Unless otherwise agreed, such charges are the responsibility of the recipient or customer.

Customers are responsible for providing accurate customs declarations and shipment information.

8. Shipment Tracking

Where tracking is available, customers may receive a tracking number or shipment reference.

Tracking information is provided based on updates received from the relevant courier or logistics network. Tracking updates may occasionally be delayed or unavailable due to operational or technical reasons.

9. Delays

Shree Rudhra International Courier will make reasonable efforts to coordinate shipments efficiently. However, delays may occur due to:

Customs clearance
Weather conditions
Transportation disruptions
Incorrect address or contact information
Government restrictions
Public holidays
Operational issues
Security checks
Events beyond our reasonable control

We cannot be held responsible for delays caused by circumstances beyond our reasonable control.

10. Loss or Damage

Customers should ensure that valuable or fragile shipments are properly packaged and, where appropriate, covered by available insurance or protection options.

Any claim relating to loss or damage must be reported within the applicable period and supported by relevant documents or evidence.

Our liability, where applicable, may be subject to the terms and limitations of the responsible courier, carrier, insurance provider, or applicable law.

11. Customer Responsibilities

Customers agree to:

Provide truthful and accurate shipment information
Properly pack their shipments
Declare shipment contents correctly
Provide required documents
Comply with customs and applicable laws
Pay applicable shipping and additional charges
Avoid sending prohibited or restricted items

12. Right to Refuse a Shipment

We reserve the right to refuse, hold, inspect, or cancel a shipment if we reasonably believe that it:

Contains prohibited items
Violates applicable laws or regulations
Has incomplete or incorrect information
Is inadequately packaged
Presents a safety or security risk
Cannot legally or practically be transported to the destination

13. Website Information

We make reasonable efforts to ensure that the information provided on our website is accurate and up to date. However, service availability, pricing, delivery estimates, and other information may change without prior notice.

Website information should not be considered a guarantee of service availability or delivery time.

14. Third-Party Courier Networks

Shree Rudhra International Courier may coordinate shipments through third-party courier, transportation, airline, or logistics networks.

Once a shipment is handed over to the relevant service provider, certain aspects of transportation and delivery may be subject to that provider’s terms, conditions, policies, and limitations.

15. Privacy

Customer information provided during enquiries, bookings, or shipment coordination will be handled in accordance with our Privacy Policy.

We use necessary customer information to coordinate services, communicate regarding shipments, process enquiries, and provide relevant support.

16. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions whenever necessary.

Any changes will be posted on this page with an updated revision date. Continued use of our website or services after changes are published constitutes acceptance of the updated terms.

17. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Shree Rudhra International Courier
📧 shreerudhracouriers@gmail.com
📞 7396940770
📍 Kukatpally, Hyderabad, Telangana – 50007